Kr En

Contact Center

SWAT AX

All Your Operations. One Unified Interface

SWAT AX (Admin eXtension) is a next-generation integrated operations management platform that brings all essential contact center management functions together in a single portal.
Integrated with IPRON, ForCus AI, recording, real-time monitoring, statistics, analytics, and other contact center systems, SWAT AX enables administrators to manage everything from user registration and bot scenario updates to call flow monitoring and statistical analysis—all from one place.

SWAT AX — an administrator at a laptop with telephony, statistics, security, AI and voice functions connected in one place

/CORE FUNCTIONS

Core Functions

Unified Portal Single-screen management of PBX, agent desktop, IVR, AI, recording and monitoring
AI Services Register and swap the STT, NLU and LLM engines used by chat and voice bots
Single Sign-On Standards-based authentication (OAuth2, OIDC) for single sign-on across linked systems
Data Protection Automatic PII masking, approval-based access to originals and audit history
Roles & Audit Role-based access rights, automatic audit logging of key changes
Unified Statistics Unified view of agent, bot and system data with drill-down to detail

/KEY FEATURES

Key Features

  • All-in-One Operations

    Single-platform management of PBX, CTI, IVR, AI, recording, statistics and monitoring

  • Fast Situational Insight

    Real-time view of agent and system status from unified data, with immediate response

  • Unified Security Model

    Platform-wide management of authentication, rights, audit logs and PII masking

  • Easy to Use

    Consistent UI/UX, low learning curve

  • Advanced AI Operations

    Intelligent operations tied to AI services such as chat bots, voice bots, STT and NLU

  • Solid Technical Base

    Strong security on a modern framework

/BENEFITS

Benefits

  1. 01 Higher Operating Efficiency Single screen and login help new admins ramp up fast
  2. 02 Standardized Security & Audit Consistent auth, masking and audit policy for compliance
  3. 03 Faster Decisions Unified dashboards give instant status, less reporting
  4. 04 AI Operations Autonomy Admins manage bot scenarios and AI models directly

/EXAMPLES OF ACTIVITIES

Use Cases

SWAT AX screens — unified portal dashboard, bot scenario management and statistics