Kr En

Contact Center

IPRON

All-in-One IP Contact Center Solution

IPRON seamlessly integrates voice, video, chat, messaging, email, FAQ, and other customer engagement channels into a unified IP contact center platform.

With seamless channel transitions and connected interaction history, IPRON delivers a consistent customer experience across every touchpoint.

IPRON connects Voice, Chat, Talk, E-Mail, Video and FAQ channels into one omnichannel contact center

/KEY FEATURES

Key Features

  • All-in-One

    All-in-one PBX, CTI, IVR, recording and unified operations management — operations, security, analytics and statistics from a single console

  • Reliability

    100% in-house core technology with redundancy and geo-distribution for non-stop service, plus TTA-certified SHA-512 and TLS/sRTP security for customer data

  • Continuous R&D

    Over 30 years of R&D experience, continuously advancing technology and features tuned to Korea's contact center environments

  • Flexible Integration

    Easily integrates diverse systems and new technologies, from mobile to IP phones

  • Effortless Scalability

    Software-based scaling for large, multi-site, cloud and remote-agent environments

/BENEFITS

Benefits

  1. 01 Support for Diverse Operations Supports customer centers, TM centers and omnichannel operations
    Covers the latest mobile and omnichannel environments
  2. 02 Lower Deployment and Operating Cost No foreign-vendor royalties — everything developed in-house
    Up to 10 years of guaranteed support cuts long-term cost
  3. 03 Higher Operational Efficiency Single-pane operation on the SWAT AX unified portal
    Monitoring and call flow analysis lift work efficiency
  4. 04 Lower Maintenance Cost Virtualization and cloud support cut maintenance cost
    Monitoring and call tracking improve operating efficiency
  5. 05 Stronger Security and Compliance Integrated security built on PII masking, role-based access control and automated audit logging

/EXAMPLES OF ACTIVITIES

Use Cases

  • Large-Scale Call Center

    Inbound/outbound call center for mid- and large-scale finance and public sector

  • Multimedia Service

    Video, chat, voice and email multimedia service for customers with disabilities

  • Unified Multi-tenant

    Unified multi-tenant service across 10 affiliates of Group C

  • IPCC and IPT Convergence

    Converged IPCC and IPT service

  • Disaster Recovery System

    IPCC disaster recovery (DR) system build service

/ARCHITECTURE

System Architecture

Landline Fax Mobile Smartphone E-Mail IM/SMS SNS PSTN Internet IE/IC(IP-PBX/CTI) IE/IC(CTI/IP-PBX) ForCus(IP-IVR) ForCus(IP-IVR) SWAT AX(Operations) Agent WAS(Agent App) Agent DB(Agent App) MediaGateway WAS/DB(Active) WAS/DB(Stand-by) Agent Agent Agent Agent 1 IE (IP-PBX) 2 IC (CTI Middleware) 3 ForCus (IP-IVR) 4 SWAT AX (Unified Operations)