Kr En

Virtual Service

OWMS

WebRTC Multimedia Service Platform

OWMS (Omni WebRTC Media Server) delivers voice, video, chat, screen sharing, and other multimedia communication capabilities directly through web browsers.
With support for softphones, video calls, and remote work, OWMS provides the flexibility businesses need for today’s evolving digital workplace.

Screen share Can you see my screen? Yes, I can see it. Agent and 1 other End Agent

/KEY FEATURES

Key Features

  • Built for Remote Work

    Optimized for remote work, online classes, telemedicine, shopping and marketing

  • Easy to Use

    Real-time communication in the browser with nothing to install

  • Multimedia Sharing

    Two-way live video plus sharing of documents, photos and other media

  • Easy Scalability

    Runs standalone or integrates with existing call systems (Avaya, Cisco)

  • Multi-party Calls

    First in Korea with 3-way video calls

  • Two-channel Authentication

    DTMF-based two-channel authentication (PIN) during a video call

  • Chat and Screen Share

    Chat and screen sharing in-call

/BENEFITS

Benefits

  1. 01 More Service Channels More customer channels strengthen remote service
  2. 02 Better Convenience Remote ID verification eases customers and branch load
  3. 03 Efficient Operations Video, screen and document sharing replace branch visits
  4. 04 Wider Channel Choice Links to existing call systems and tracks contact history

/SERVICES ARCHITECTURE

Service Architecture

Customer Channels DMZ IDC Core Systems Voice Smart Video Talk Chat Web App SNS Remote ID Relay Server Video Call Server ID Verification Server Integrated DB Server On-Line Universal Queue Passport Receipt E-Banking Identity Verification Web/WAS Web/WAS Web/WAS Video Module WAS Server Verify Agent Admin Web Verify Daemon Recording Verification Log DBMS ID Images Video Data ECM Internet Banking Smart Banking Web / Mobile Web Digital IVR SNS Web/App Talk/Chat Video Voice Smart Voice Bot Chatbot Agent TA Big Data Platform New Account New Internet Banking Incident Report New Account New Internet Banking Incident Re-report ID Lookup & Storage Video/Audio Lookup Real-name Check Result Contact Center AI

/EXAMPLES OF ACTIVITIES

Use Cases

  • Remote ID Verification

    Identity verification over video call

  • Video Product Consulting

    Banks explain and sell products over video call with document sharing

  • Work-from-home Setup

    Remote working for agents
    (replaced by a WebRTC softphone)

/ARCHITECTURE

System Architecture

PSTN Internet Call Center PBX IPRON Call Center PBX ID Verify Server App Server NAS Storage Video Recording Customer WebRTC KFTC Relay Center Contact Center Video Contact Center Admin Info Sharing Center Justice Interior Justice Veterans Police Agent Agent Agent Agent Agent Agent Manager