Contact Center
ForCus
Intelligent IVR Solution Optimized for Digital Environments
ForCus intelligently leverages CRM and customer transaction data to deliver responses tailored to each customer's needs.
It enables personalized services based on customer attributes such as class, age, gender, and region, with seamless integration with AI-powered voice bots.
/KEY FEATURES
Key Features
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Flexible Integration
Standardized, extensible modules integrate flexibly with internal and external systems
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High-Capacity Channels
Supports high-capacity channel service for finance and the public sector
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Flexible Scenarios
Multi-scenario IVR service with real-time scenario changes
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Broad Connectivity
Connects to carriers and multiple private switches at once for varied call flows
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Encryption Service
Multiple encryption methods and logging to prevent customer data leakage
/BENEFITS
Benefits
- 01 System Scalability A future-ready service environment spanning traditional voice channels, Digital ARS and AI bots
- 02 Service Quality A standardized GUI-based service authoring tool secures quality above the baseline
- 03 Service Stability Multiple redundancy features keep service quality stable during failures
/EXAMPLES OF ACTIVITIES
Use Cases
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Voice Bot Service
AI-powered voice bot service
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High-Capacity IVR
24/365 inbound and outbound IVR
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Authentication & Outbound
Phone auth, password and ACS outbound
/ARCHITECTURE
System Architecture
