Contact Center
BT-FAX
Signaling Gateway for Enhanced e-Business
BT-FAX is a software-based fax solution that automates fax transmission and reception.
Through an intuitive web-based interface, users can easily create, edit, and attach documents, as well as send and receive faxes efficiently.
/KEY FEATURES
Key Features
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TDM and IP Networks
Fax send and receive over TDM and IP
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Multiple Fax Speeds
Supports 14,400bps and 28,800bps
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Wide File Support
MS Office (PowerPoint, Word, Excel), HWP, text and image files
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Send Features
Address book, broadcast, cover pages, templates, preview, send history and resend
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Receive Features
Receive by number, receive history, fax review, preview and memo attachment
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Admin Features
Fax boxes and numbers per department and user, plus statistical reports
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Internal Integration
Links to in-house fax machines, barcode, QCR and QR codes, and internal systems
/BENEFITS
Benefits
- 01 Fewer Manual Steps No busy signals, paper jams or manual resends
- 02 Flexible Integration Automates fax sending through in-house system integration
- 03 Intuitive System Received faxes flow into daily work with no scanning
- 04 Lower Maintenance Cost Saves on fax paper, power, toner and machine upkeep
- 05 Stronger Security Prevents loss of fax documents and tightens security
/EXAMPLES OF ACTIVITIES
Use Cases
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IVR Service Integration
Automated fax delivery of customer requests via the IVR service
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Agent Desktop Link
Fax send and receive built into the agent desktop
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Multichannel Automation
Automated fax send and receive from the website, mobile web and app
/ARCHITECTURE
System Architecture
