Kr En

AI Contact Center Specialist · Since 1995

Customer Conversations, Powered by AI.

AI that understands conversations and
transforms customer experiences.

/BRIDGETEC PRODUCT JOURNEY

The Technology Behind Every Connected Call

Follow the journey of a customer call, step by step from the moment it begins to the moment it connects with an agent.
Discover how Bridgetec’s technology works behind the scenes at every stage.

The Call Journey

Behind the Scenes

1/11 Journey Customer → Auto Attendant

① Placing the call

Customer
From the customer's side, they dial a main number like 1588. The line rings a few times, and a voice prompt answers.
Behind it
IPRON PBX (call switching) answers the incoming call and routes it to the auto attendant — the gateway every call to the company passes through.
From this moment, Unified Operations (SWAT AX) begins logging the call as "1 call received."

Products in this step

Contact Center

Virtual Service

/REFERENCES

Proven by our customers

Explore Bridgetec's track record through industry references and successful implementations.

Banking Contact Center Simulation

An AI Agent handles first-line loan inquiries; complex cases go to specialists.

  • Customized on experience across 15 of Korea's 21 primary banks
  • Built on IPRON next-generation contact center upgrades
  • Customer sentiment analysis and positive/negative labeling
Banking contact center
  • Bank Next-Generation IPCC Rebuild
    Need
    Legacy system, multi-site redundancy needed
    Solution
    IPCC rebuild + chat, integrated statistics
    Scale
    1,500 seats, multi-site
    Impact
    Service stability and stronger security
  • Bank Unified Contact Center Transition
    Need
    Large-volume channel consolidation, AI integration needed
    Solution
    AICC (AI voice bot, chatbot)
    Scale
    10,000 channels, 2,200 seats
    Impact
    20% higher AICC intake rate
  • Bank Next-Generation Contact Center Upgrade
    Need
    IPCC rebuild, expanded call recording
    Solution
    AICC (Voice Gateway, STT)
    Scale
    5,050 channels, 1,270 seats
    Impact
    Service stability and stronger security

Wherever customers' voices reach, Bridgetec is at the center

4,129,553,508

Annual cumulative calls across Bridgetec customers