BRIDGETEC

IP Contact Center Frontier

Omni-Channel Service Platform

IPRON-Omni is an Omni-Channel service platform that organically unites multi-channels together.
We provide consistent counseling services to all customers and implement a profit center through
easy channel movements and customized customer experience.
The implementation of an integrated center environment improves the productivity
and operational efficiency, and provides all functions for a digital marketing communication to realize
the Omni-Channel marketing of companies.

Features

• Customer communications
  with channel integration

  • Provide an integrated multi-channel consultation environment for customer communications such as telephone, chat, SNS, SMS, video, e-mail, QA, FAQ, etc.

• Customer-centered channel
  management

  • Provide consistent and personalized customer service based on integrated multi-channel customer experience.
  • One-Stop conseling with an organic integration and mutual interaction between the multi-channels.

• Execution tool for marketing

  • Supporting activities for inbound marketing through an online / mobil targetted (Push, Banner) execution strategies and analysis of target results.
  • Continuously creating lead by tailored customer management, such as e-mail, push, and banner, etc., for each customer.

• Real-time information analysis

  • Analysis of the real-time visitor information and the results of targeting execution.
  • Providing customized service strategy based on customer experience through analysis of contact history, counseling routing and counseling results for each channel.

Benefit

1. 1

   Integrated multi-channel counseling

   • Phone, chat, video, smart counseling, SMS, e-mail, SNS.
   • Multichannel Integrating Routing and Complex Channel Counseling Support.
   • One-point counseling based on integrated softphone.
   • Providing a seamless channel-to-channel mobility.

2. 2

   Real-time Targeted Marketing

   • Analysis of web visitor behavior in real-time.
   • Targeting rule-based banner, push, etc.
   • Dashboard and statistics of targeted marketing activities.
   • Dedicated customer and prospective customer management.

3. 3

   Analysis and utilization of customer context

   • Integrated analysis of customer experience data by channel.
   • Analysis of customer contexts based o counseling history and call recording.
   • Customized and personalized service based on customer experience.
   • Automatic scenario configuration chatbot, smart helper.(FAQ)

4. 4

   Integrated Operations Management

   • Integrated operations management of multi-channel resources.
   • Business and counselor-oriente operations management environment.
   • Multi-channel integrating dashboard, tracking and statistics.
   • Integrated management of configuration, such as operating hours, holiday management, etc.