Business

IPRON Cloud

IPRON Cloud is a CCaaS (Contact Center as a Service) solution that implements BRIDGETEC's own contact center solution optimized for the cloud environment.
IPRON Cloud offers two services: 'IPRON Cloud' for general businesses and 'IPRON Public Cloud' for public institutions.

IPRON Cloud

This service is ideal for private companies looking for a flexible and cost-effective contact center solution.
IPRON Cloud allows you to provide contact center services simply by integrating the network without purchasing complex infrastructure or equipment.
Initial investment and operating costs are significantly reduced compared to existing on-premise systems.

IPRON Public Cloud

IPRON Public Cloud, designed specifically for public institutions and local governments, has acquired CSAP certification to meet strict security requirements.
This ensures stable service implementation and operation and registered in the Public Procurement Service Digital Service Mall for convenient direct contracting.

csap
  • The only cloud contact center in the country to obtain CSAP certification
    • CSAP(Cloud Security Assurance Program) is a system that allows users to safely utilize cloud services by evaluating and certifying the compliance of the service provider's services with information protection standards according to Article 23, Paragraph 2 of the 'Act on the Development and Use of Cloud Computing and Protection of Users'.
Features
  • Own technology provider
    • Comprehensive system configuration required for IPCC deployment
      (PBX, CTI, IVR, Recording, Integrated operations, Statistics)
    • 24/7 system operation
    • Software-based, location-independent
    • Operating a contact center with thousands of seats
  • Convenient Scalability
    • Scaling operations by agent seats
    • No restrictions on controlling operational scale
    • Software-based, location-independent
    • Operating a contact center with thousands of seats
  • Flexible Integration
    • Provide standard API SDK
    • Integration with enterprise systems related to customer operations
    • Easily integrated with web systems based on the e-Government framework
    • Support for various standard SIP Phones
  • Customized Environment Design
    • Pure Cloud / Hybrid Cloud / Private Cloud
    • Infrastructure design and deployment tailored to customer environments
Expected Effects

  1. 1

    Scalability
    • Automatic application of new functions, adaptation to changes in work environments, business expansion, agent fluctuations, and increased call traffic, enables flexible response to varying situations.

  2. 2

    Stability
    • Ensures the continuity and stability of the service through real-time monitoring and continuous quality management.

  3. 3

    Convenience
    • Professional engineers provide ongoing operation and maintenance support, so users do not need to manage it separately.

  4. 4

    Cost-Efficiency
    • Reasonable cost based on usage scale, competitive pricing compared to other CCaaS providers.
Specifications
  • spec
Reference
  • refer